Jennifer D Johnson Resume

Summary

Systems engineer and aviation enthusiast that lives in all things electronic and engineering with 20+ years of experience in the IT field specializing in Apple management. A believer in lifelong learning, discovering new technologies, tools, and methods to automate and improve processes. Data driven with an innate desire to devise more efficient and effective systems to deliver quality to organizations and users.

Work Experience

Iowa State University, Information Technology Services (ITS) Systems Analyst II, April 2019 - present

• Member of the EndPoint Technologies team, which provide primary computing support, device and lifecycle management for over 1000 end‑users across more than 70 administrative, business, and academic departments

• Primary responsibility is managing Jamf Pro instance for Iowa State University consisting of over 50 individual sites
  with over 6000 Macs and 3000 iOS devices

• Designs and implements effective monitoring of enterprise systems by utilizing data modeling and reporting tools
  built into Jamf Pro, including API, and developing custom dashboards and reporting using PowerBI and custom scripts

• Develops documentation and training for technical and non‑technical audiences, demonstrates and leads campus‑
  wide events regarding best practices for managing and securing Macs and methods for utilizing Jamf Pro

• Introduced and built DevOps workflows to maintain Jamf Pro artifacts such as configuration profiles, custom JSON
  manifests, and scripts into GitHub and currently building automation workflows for AutoPkg and Jamf‑Upload

• Implemented end user tool to self‑promote to admin (Privileges) and developed a custom LaunchDaemon to meet
  internal security and end user requirement

• Serves as an escalation point for tier 3 and 4 issues for other IT staff and end users as a subject matter expert

• Evaluated EDR (endpoint security) products in‑depth as a member of a project team and performed a formal decision
  analysis to assist in guiding the selection process

• Improved asset management using Jamf SCCM plug‑in with ServiceNow CMDB and strengthened Apple decommis‑
  sion process with campus partner to ensure proper end‑of‑life and security procedures are followed and to reduce
  licensing costs

• Highly organized and analytical, with a focus on continuous improvement, automation, and user experience, with the
  ability to handle multiple priorities concurrently